Shipping & Returns

Worldwide Delivery

The Lawn Edge Company delivers worldwide through our network of country-specific websites. We ship to Australia, Canada, Europe, Ireland, New Zealand, South Africa, the United Kingdom, the United States, and many additional countries globally. If you are unsure whether we deliver to your location, please contact us at [email protected].

Delivery Times

Estimated delivery times vary by destination and the shipping method selected at checkout:

• Major urban areas: 3–7 business days
• Regional areas: 5–10 business days
• Remote locations: 7–14 business days

These are estimates only. Actual delivery times may vary due to customs clearance, carrier delays, or other factors outside our control. You will receive a tracking number once your order has been dispatched.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address, the weight and dimensions of your order, and your chosen shipping method. Free shipping promotions are offered periodically on regional websites — check your country site for current offers. For large commercial orders, please contact us for a custom shipping quote.

Customs and Import Duties

International orders may be subject to customs duties, taxes, or import fees levied by the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost. Please check the import regulations in your country before ordering.

Returns Policy

We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return unused, undamaged products in their original packaging within 30 days of delivery for a full refund of the product price.

How to Return

To initiate a return, email us at [email protected] with your order number and reason for return. We will provide you with return instructions. Please do not return items without contacting us first, as this may delay your refund.

Damaged or Defective Items

If your order arrives damaged or with a manufacturing defect, please contact us within 7 days of delivery with photographs of the damage. We will arrange a replacement or full refund at no charge to you. We take quality very seriously and will always make it right.

Refunds

Approved refunds will be processed within 5–10 business days of us receiving the returned item. Refunds will be issued to the original payment method. Original shipping costs are non-refundable unless the return is due to our error or a product defect.

Contact

For all shipping and returns enquiries: [email protected] | +66 098 391 3877